The Quality Assurance Lead will be responsible for leading quality assurance activities for a specific game project or projects. The ideal candidate will work closely with the Manager to ensure that a specific game or games are delivered with the highest possible level of quality.
RESPONSIBILITIES AND ACCOUNTABILITIES
Perform testing on games and other software to verify proper function, data content, performance, usability/playability and hardware/software compatibility.
Ensure that all company terms and conditions and game rules adhere to the policies issued by the relevant governmental agencies.
Follow test plan to release software on time and with known quality.
Ensure bug reports are written clearly and accurately, detailing anomalies found.
Verify fixes are implemented correctly throughout the product cycle.
Contribute innovative and original ideas towards all aspects of game production and development.
Actively participate in projects by making recommendations on how to improve product quality.
Perform other ad-hoc duties as required.
SKILLS REQUIRED
Bachelor’s Degree in a related field.
A minimum of 3 years experience in the gaming industry with a thorough knowledge of local Filipino games.
Good English is a MUST.
Good analytical and problem-solving skills.
High level of responsibility.
Excellent interpersonal and communication skills (written and verbal).
Multi-tasking skills with an ability to meet established deadlines.
Ability to formulate a problem clearly and laconically.
Knowledge of game terminology, bug tracking tools and version tracking tools.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
The Customer Service Agent will interact with customers to provide and process information in response to inquiries, concerns and requests about our company’s products and services.
RESPONSIBILITIES AND ACCOUNTABILITIES
Communicate with customers either by phone, chat or email.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Perform customer verifications.
Maintain records of all transactions and interactions made with customers.
Record details of actions taken.
Provide customers with product or service information.
Communicate and coordinate with internal departments.
Perform other ad-hoc duties as required.
SKILLS REQUIRED
Bachelor’s Degree in a related field.
A minimum of 2 years experience in customer service.
Previous experience in software support is preferred.
Good English is a MUST.
Good analytical and problem-solving skills.
Knowledge of customer service principles and practices.
Excellent interpersonal and communication skills (written and verbal).
Multi-tasking skills with an ability to meet established deadlines.
Adaptability skills and can deal with customers from diverse backgrounds.
Detail oriented and maintains a high level of accuracy.
Quick and accurate typing skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
