SCOPE

The Customer Service Agent will interact with customers to provide and process information in response to inquiries, concerns and requests about our company’s products and services.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Communicate with customers either by phone, chat or email.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Perform customer verifications.
• Maintain records of all transactions and interactions made with customers.
• Record details of actions taken.
• Provide customers with product or service information.
• Communicate and coordinate with internal departments.
• Perform other ad-hoc duties as required.

SKILLS REQUIRED

• Bachelor’s Degree in a related field.
• A minimum of 2 years experience in customer service.
• Previous experience in software support is preferred.
• Good English is a MUST.
• Good analytical and problem-solving skills.
• Knowledge of customer service principles and practices.
• Excellent interpersonal and communication skills (written and verbal).
• Multi-tasking skills with an ability to meet established deadlines.
• Adaptability skills and can deal with customers from diverse backgrounds.
• Detail oriented and maintains a high level of accuracy.
• Quick and accurate typing skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Stress management skills.

Send your resumes to dg1001@dgholdingsgroup.com.